Reception & Guest Experience Team Lead (m/f/d) – Almwellness-Resort Tuffbad in St. Lorenzen im Lesachtal, Kärnten

ab 2.300 € / pro Monat Netto · Saisonal

Über die Stelle

Leadership position at the Almwellness Resort Tuffbad in the Lesachtal for the winter and summer seasons. Focus areas are guest care, team leadership, sales and the further development of digital processes.

Aufgaben

Lead, motivate and develop the reception team; organise duty rosters, reservation processes and quality standards. Look after guests from first contact through to departure, handle requests and complaints, and actively sell rooms, packages, wellness and additional services. Optimise occupancy, follow-up bookings and sales targets. Share hotel knowledge within the team. Analyse booking and sales data with Excel and dashboards, use AI tools for research, communication and organisation, critically verify results and sources, and ensure data protection and human oversight. Develop repeatable processes and sensible automations, support social media and visual imagery, create creative offers and collaborate with all departments.

Anforderungen

Training in hospitality/tourism or comparable practical experience; several years of front desk experience, ideally leadership experience. Profile requirements: three years of professional experience and one year of leadership. Hotel and reservation software as well as MS Office, especially Excel; business acumen and enjoyment of sales. German C2 and good English skills, additional languages an advantage. Empathy, leadership skills, organization, initiative, sense of responsibility and willingness to learn. Interest in digitalization and AI as well as identification with mindfulness, sustainability and appreciative collaboration.

Vorteile, Unterkunft & Verpflegung

Free regional meals, including on days off, accommodation in the A-TEAM house by arrangement, and free parking. Free use of the 2,000 m² wellness area with sky pool and eleven saunas, fitness, e-bikes, and an activity program. 20% off treatments, products, and vouchers, partner hotel benefits, coaching and further training. Team evenings and excursions, birthday and anniversary gifts, work clothing, free washing machine and dryer; pets allowed as stated in the listing.

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